All sales are final. Due to the handmade nature of our products, we do not offer refunds.  We want you to be completely satisfied with your purchase so returns/exchanges may be accepted under limited circumstances. 

Returns can be accepted under limited & exceptional circumstances, which
includes wrong item received or damaged item as a result of quality or craftsmanship. Exchanges can be accepted in the instance that you need a bigger size for a standard, non-custom item.  Returns and exchanges are refunded via store credit or gift card. If you believe you have a limited or exceptional circumstance that requires a cash/debit refund, Contact Us for approval.

If you would like to self-serve a return/exchange and receive a store credit that you can use immediately after approval, you must have an account. To access or sign into your Made By Venus account, visit Accounts to sign in.  From your account you can submit a return on eligible items in exchange for a store credit.  Within 24 hrs of submission, you will be emailed a link with a printable return label to return original product(s).

If you do not wish to create an account, the self-serve option will not be available.  Instead you must manually purchase a return label and allow 24-48 hours to be emailed a printable return label and a gift card. Visit Return Label listing to purchase.

** We assess all products for damages prior to shipment & document photo evidence. We do not assume responsibility for items damaged by the carrier. Items damaged by the carrier will require a claim to be filed with the carrier.

You have up to 7 days from the date you received your product to request a return.

If not an exceptional circumstance, returns will be issued as a store credit.

Custom made items can not be returned.

If you ordered a 60-inch Standard Tie-On waistbead and you need a bigger size, you may request an exchange by purchasing a Return Label. Once returned item is received, you will receive a store credit to purchase the correct size.

If you would like to self-serve a return/exchange and receive a store credit that you can use immediately after approval, you must have an account. To access or sign into your Made By Venus account, visit Accounts. From your account you can submit a return on eligible items in exchange for a store credit. Within 24 hrs of submission, you will be emailed a link with a printable return label to return original product(s).

If you ordered a custom waistbead it is considered a custom item and returns/exchanges cannot be accepted. Please measure your waist to obtain your accurate measurement before purchasing. If you need guidance, refer to How To Measure.

If you would like to self-serve a return/exchange and receive a store credit that you can use immediately after approval, you must have an account. To access or sign into your Made By Venus account, visit Accounts. From your account you can submit a return on eligible items in exchange for a store credit. Within 24 hrs of submission, you will be emailed a link with a printable return label to return original product(s).

If you do not wish to create an account, the self-serve option will not be available.  Instead you must manually purchase a return label and allow 24-48 hours to be emailed a printable return label and a gift card. Visit Return Label listing to purchase.

Exchanged items will be be reshipped upon receipt of the original items. Items mailed back must be unworn and in their original packaging.

We reserve the right to solely define and limit, refuse, and/or reject returns/exchanges from customers at any time due to an irregular or excess return history involving worn, damaged or missing items. Returned items must be unworn and in their original packaging.